Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
Purchasing a home equipped with Vivint’s innovative security system is a step towards modern living. However, what happens when you face challenges or need to make adjustments? In this guide, we’ll explore actionable steps to take if you find yourself in the scenario of owning a home with Vivint.
If you purchase a home with a Vivint setup, the first task will be assessing it. You have to check if the system is running or not. Then you have to check its contract condition and service warranty with your old owner.
If all is checked and you decide to keep the Vivint as your home security, then you have to progress with its troubleshooting.
Before diving into troubleshooting, it’s essential to understand the components of your Vivint system. Familiarize yourself with the smart home features, security devices, and the central hub.
This knowledge will empower you to navigate potential issues effectively and find the answer, “What to do if you bought a home with Vivint?”
Facing technical glitches or uncertainties? Vivint’s customer support should be your first point of contact. Reach out to their dedicated team, providing them with details about your concern.
Their expertise can guide you through basic problem-solving steps or arrange for a professional technician if needed.
Every Vivint system comes with detailed contract and warranty information. Take the time to revisit these documents, ensuring you understand the terms and conditions.
This step is crucial, especially if you encounter issues covered by the warranty or need insights into your service agreement.
Vivint offers a wealth of online resources, from video tutorials to FAQs. Visit their official website and explore the support section to find solutions to common problems.
This self-help approach can save you time and provide quick resolutions to minor issues.
One of the advantages of Vivint is its customizable nature. If certain features don’t align with your preferences, explore the system settings to tailor them to your liking.
Personalizing your smart home experience ensures it meets your specific requirements and enhances your overall satisfaction.
Vivint consistently releases updates and upgrades to improve system performance and security features. Stay informed about these advancements by subscribing to newsletters or checking their official communication channels.
Keeping your system up-to-date ensures you benefit from the latest innovations and security enhancements.
Once you have checked the system and received a broad overview of your Vivint system in the property you recently moved into, you must reactivate it and change the code for security reasons.
Activating and changing the code for a Vivint security system may involve different steps depending on the specific model and version you have. Generally, the process involves contacting Vivint customer support or using their online portal.
Here’s a general guide:
Keep in mind that the specific steps might vary based on the Vivint system model and software version.
If you encounter any difficulties or if your system is different, it’s recommended to refer to the user manual or contact Vivint customer support for personalized assistance.
Vivint offers a few options for transferring your service to a new owner, depending on your situation and the new owner’s preferences. Here’s a breakdown of the different options:
This option allows you to transfer your remaining contract and equipment to a new owner, who will then be responsible for the monthly payments.
The new owner must be a qualified candidate, meaning they must meet Vivint’s credit and background check requirements.
If the new owner signs a new contract, the transfer is free. Otherwise, there is a $99 transfer fee.
To initiate an account transfer, you can call Vivint’s Customer Loyalty team at 1-800-216-5232 ext. 5025.
If you’re moving to a new home, you can take your Vivint system with you and have it reinstalled at your new address.
Vivint offers three different move options:
The cost of moving your system will vary depending on the option you choose and the distance between your old and new homes.
You can learn more about Vivint’s move options on their website: https://www.vivint.com/moves
If you don’t want to transfer your service or move it to a new home, you can cancel your Vivint service.
There may be early termination fees associated with canceling your service, so be sure to read your contract carefully before making a decision.
You can cancel your Vivint service by calling customer service at 1-800-216-5232.
Moving with Vivint can be straightforward, depending on your plans for your security system and your new home. Here’s a breakdown of your options:
Taking Vivint to Your New Home:
Pros: Save money by keeping your existing equipment and service plan. Familiarize yourself with your existing security setup.
Cons: Requires professional removal and reinstallation (cost varies based on distance). You may need additional equipment for your new layout.
Options:
Leaving Vivint Behind:
Pros: There is no need to deal with equipment removal or reinstallation. Avoids potential early termination fees (check your contract).
Cons: New owners might choose a different security system, leaving your equipment unused.
Options:
Ultimately, the best option depends on your individual needs and preferences. Consider the costs, convenience, and security implications of each choice before making a decision.
Yes, Vivint may charge an activation fee for new customers. The specific amount can vary, so it’s advisable to check with Vivint directly or refer to their current pricing and terms for the most accurate information.
However, if you are a new customer, Vivint will not charge any activation fees. And on different occasions, they also offer promotions on their installation fees.
You can dispose of old Vivint equipment responsibly by contacting local electronic waste recycling facilities. Vivint may also offer guidance on proper disposal methods. Do not discard it in regular trash as it may contain sensitive information and electronic components.
Typically, Vivint equipment is leased rather than owned. If you own the equipment, you may be able to sell it, but you should check the terms of your agreement with Vivint. Leased equipment usually needs to be returned when ending the service.
Using Vivint cameras without service may limit functionality, but some basic features might still work. Reddit discussions may suggest alternatives, but it’s important to note that unauthorized use or tampering may violate Vivint’s terms of service.
Taking over a 2Gig Go!Control panel from Vivint may involve contacting Vivint customer support to discuss the process. It’s essential to ensure proper ownership transfer and compatibility with other monitoring services.
To switch from Vivint, contact their customer support to initiate the cancellation process. Follow the provided instructions for returning leased equipment. Consider researching and choosing a new security provider before terminating the Vivint service.
Using the Vivint app without a subscription may limit access to certain features. Check if Vivint offers a basic or free plan for app access. Without a subscription, you might not have full control over your security settings or receive real-time alerts.
Owning a home with Vivint opens the door to a connected, secure living environment. By following these proactive steps, you can address concerns, enhance your system, and fully enjoy the benefits of a smart home.
Remember, effective communication with Vivint’s support team and utilizing online resources are key to a seamless homeownership experience.