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Vivint home security systems

What To Do If You Bought a Home With Vivint? Unlocking Solutions!

Purchasing a home equipped with Vivint’s innovative security system is a step towards modern living. However, what happens when you face challenges or need to make adjustments? In this guide, we’ll explore actionable steps to take if you find yourself in the scenario of owning a home with Vivint.

What To Do If You Bought a Home With Vivint

Assessing Your Vivint Setup: A Quick Overview

If you purchase a home with a Vivint setup, the first task will be assessing it. You have to check if the system is running or not. Then you have to check its contract condition and service warranty with your old owner.

If all is checked and you decide to keep the Vivint as your home security, then you have to progress with its troubleshooting.

Before diving into troubleshooting, it’s essential to understand the components of your Vivint system. Familiarize yourself with the smart home features, security devices, and the central hub.

This knowledge will empower you to navigate potential issues effectively and find the answer, “What to do if you bought a home with Vivint?”

1. Contact Vivint Customer Support for Immediate Assistance

Facing technical glitches or uncertainties? Vivint’s customer support should be your first point of contact. Reach out to their dedicated team, providing them with details about your concern.

Their expertise can guide you through basic problem-solving steps or arrange for a professional technician if needed.

2. Review Your Vivint Contract and Warranty

Every Vivint system comes with detailed contract and warranty information. Take the time to revisit these documents, ensuring you understand the terms and conditions.

This step is crucial, especially if you encounter issues covered by the warranty or need insights into your service agreement.

3. Explore Vivint’s Online Resources

Vivint offers a wealth of online resources, from video tutorials to FAQs. Visit their official website and explore the support section to find solutions to common problems.

This self-help approach can save you time and provide quick resolutions to minor issues.

4. Customize Your Vivint System to Suit Your Needs

One of the advantages of Vivint is its customizable nature. If certain features don’t align with your preferences, explore the system settings to tailor them to your liking.

Personalizing your smart home experience ensures it meets your specific requirements and enhances your overall satisfaction.

5. Stay Informed About Vivint Updates and Upgrades

Vivint consistently releases updates and upgrades to improve system performance and security features. Stay informed about these advancements by subscribing to newsletters or checking their official communication channels.

Keeping your system up-to-date ensures you benefit from the latest innovations and security enhancements.

How do I activate the Vivint System and Change the code?

Once you have checked the system and received a broad overview of your Vivint system in the property you recently moved into, you must reactivate it and change the code for security reasons.

Activating and changing the code for a Vivint security system may involve different steps depending on the specific model and version you have. Generally, the process involves contacting Vivint customer support or using their online portal.

Here’s a general guide:

Activating the Vivint System:

  1. Contact Vivint Support: Call Vivint customer support at the provided phone number in your system’s documentation. Provide them with the necessary information, including your account details, system serial number, and any other required information.
  2. Complete Verification: Vivint support will likely verify your identity to ensure that you are the rightful owner of the system.
  3. Follow Activation Instructions: The support representative will guide you through the activation process. They may also provide you with a unique code or set of instructions to activate your system.
  4. Test the System: After activation, it’s essential to test your system to ensure that all components are functioning correctly. Follow any testing instructions provided by Vivint.
Activating the Vivint System

Changing the Code:

  1. Access Vivint System Controls: Log in to your Vivint online account or use the Vivint app on your mobile device.
  2. Navigate to Security Settings: Locate the section related to security or system settings.
  3. Change User Code: Find the option to change the user code or security code. This may be under a subsection like “User Codes,” “Security Settings,” or a similar category.
  4. Follow On-Screen Instructions: Typically, you’ll be prompted to enter your current code before setting a new one. Follow the on-screen instructions to complete the process.
  5. Test the New Code: After changing the code, test it to ensure that the new code is working correctly. This may involve arming and disarming the system using the new code.
  6. Update Other Users (if applicable): If there are multiple users with their own codes, make sure to update them with the new information.
  7. Save Changes: After changing the code, save the changes through the Vivint online portal or app.

Keep in mind that the specific steps might vary based on the Vivint system model and software version.

If you encounter any difficulties or if your system is different, it’s recommended to refer to the user manual or contact Vivint customer support for personalized assistance.

Vivint Transfer Service To New Owner

Vivint offers a few options for transferring your service to a new owner, depending on your situation and the new owner’s preferences. Here’s a breakdown of the different options:

Vivint Transfer Service To New Owner
  1. Account Transfer:

This option allows you to transfer your remaining contract and equipment to a new owner, who will then be responsible for the monthly payments.

The new owner must be a qualified candidate, meaning they must meet Vivint’s credit and background check requirements.

If the new owner signs a new contract, the transfer is free. Otherwise, there is a $99 transfer fee.

To initiate an account transfer, you can call Vivint’s Customer Loyalty team at 1-800-216-5232 ext. 5025.

  1. Move Your System:

If you’re moving to a new home, you can take your Vivint system with you and have it reinstalled at your new address.

Vivint offers three different move options:

  • Self-Move: You can remove and move the system yourself, and Vivint will help you get it set up at your new home.
  • Professional Removal and Installation: Vivint will handle the removal of your system from your old home and the installation at your new home.
  • Temporarily Postpone Reinstallation: If you’re not moving into your new home right away, you can temporarily postpone the reinstallation of your system.

The cost of moving your system will vary depending on the option you choose and the distance between your old and new homes.

You can learn more about Vivint’s move options on their website:

  1. Cancel Your Service:

If you don’t want to transfer your service or move it to a new home, you can cancel your Vivint service.

There may be early termination fees associated with canceling your service, so be sure to read your contract carefully before making a decision.

You can cancel your Vivint service by calling customer service at 1-800-216-5232.

What To Do With Vivint When You Move?

Moving with Vivint can be straightforward, depending on your plans for your security system and your new home. Here’s a breakdown of your options:

What To Do With Vivint When You Move

Taking Vivint to Your New Home:

Pros: Save money by keeping your existing equipment and service plan. Familiarize yourself with your existing security setup.

Cons: Requires professional removal and reinstallation (cost varies based on distance). You may need additional equipment for your new layout.


  • Self Move: Remove and move the system yourself (instructions provided by Vivint).
  • Professional Removal & Installation: Vivint technicians handle everything.
  • Temporarily Postpone Reinstallation: If you’re moving into a temporary residence, pause your service and restart it later.

Leaving Vivint Behind:

Pros: There is no need to deal with equipment removal or reinstallation. Avoids potential early termination fees (check your contract).

Cons: New owners might choose a different security system, leaving your equipment unused.


  • Account Transfer: Find a qualified new owner to take over your remaining contract and equipment (transfer fees might apply).
  • Cancel Service: Terminate your contract and return equipment to Vivint (potential early termination fees).

Ultimately, the best option depends on your individual needs and preferences. Consider the costs, convenience, and security implications of each choice before making a decision.

Does Vivint Have An Activation Fee?

Yes, Vivint may charge an activation fee for new customers. The specific amount can vary, so it’s advisable to check with Vivint directly or refer to their current pricing and terms for the most accurate information.

  • Activation Fee: This is a one-time fee charged to set up your account and activate your service. Vivint doesn’t charge an activation fee.
  • Installation Fee: This is a fee charged for the professional installation of your Vivint system and equipment. This fee can range from $50 to $200, depending on the complexity of your system and any promotions available.
  • Monthly Fee: Typically, Vivint charges $49.99 per month for subscriptions and monitoring.

However, if you are a new customer, Vivint will not charge any activation fees. And on different occasions, they also offer promotions on their installation fees.

What To Do With Old Vivint Equipment?

You can dispose of old Vivint equipment responsibly by contacting local electronic waste recycling facilities. Vivint may also offer guidance on proper disposal methods. Do not discard it in regular trash as it may contain sensitive information and electronic components.

Can I Sell My Vivint Equipment?

Typically, Vivint equipment is leased rather than owned. If you own the equipment, you may be able to sell it, but you should check the terms of your agreement with Vivint. Leased equipment usually needs to be returned when ending the service.

How To Use Vivint Camera Without Service Reddit?

Using Vivint cameras without service may limit functionality, but some basic features might still work. Reddit discussions may suggest alternatives, but it’s important to note that unauthorized use or tampering may violate Vivint’s terms of service.

How To Take Over A 2gig Go Panel From Vivint?

Taking over a 2Gig Go!Control panel from Vivint may involve contacting Vivint customer support to discuss the process. It’s essential to ensure proper ownership transfer and compatibility with other monitoring services.

Switch From Vivint

To switch from Vivint, contact their customer support to initiate the cancellation process. Follow the provided instructions for returning leased equipment. Consider researching and choosing a new security provider before terminating the Vivint service.

How To Use Vivint App Without Subscription?

Using the Vivint app without a subscription may limit access to certain features. Check if Vivint offers a basic or free plan for app access. Without a subscription, you might not have full control over your security settings or receive real-time alerts.

Everything You Need to Know About Moving with Vivint | Vivint Tips & Tricks

Conclusion: Empowering Your Vivint Homeownership Experience

Owning a home with Vivint opens the door to a connected, secure living environment. By following these proactive steps, you can address concerns, enhance your system, and fully enjoy the benefits of a smart home.

Remember, effective communication with Vivint’s support team and utilizing online resources are key to a seamless homeownership experience.

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Kyle Holland

Kyle Holland

An exceptional author, devoted dad, and proud resident of bustling Chicago, USA. With a passion for sharing knowledge and exploring new ideas, he crafts insightful blogs that resonate with readers from all walks of life.

Kyle's expertise in home security empowers readers to fortify their homes and create safe havens for their families. When not writing, he enjoys quality time with his family, outdoor adventures, and cherishing precious moments.

Join Kyle on his journey to unravel the mysteries of home security and enrich your life with valuable insights.

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